TOUR DETAILS

MAKING YOUR BOOKING

How did you book?

Information Provided by Agent 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Agents knowledge of Acacia 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Agents level of service 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Pre-Departure Information given 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Were there any problems with your booking? 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

ON TOUR

Quality and Condition of Equipment 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Comfort and Practicality of Vehicle 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Food Quantity 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Overall pace of the tour 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Itinerary 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Level of Activity 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Standard of Tour Leading 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

HOW ACACIA COMPARES

OVERALL SATISFACTION

Value for Money 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Tour Price 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

How happy are you with the tour? 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

YOUR DETAILS

IF APPLICABLE

Quality of Tour Leader:

Professionalism 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Organisation 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

People Skills 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Enthusiasm 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Information Given 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Quality of Driver:

Professionalism 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Standard of Driving 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

People Skills 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Enthusiasm 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

Information Given 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent

What was your highlight and can you say why?