TOUR DETAILS
MAKING YOUR BOOKING
How did you book?
Information Provided by Agent 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Agents knowledge of Acacia 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Agents level of service 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Pre-Departure Information given 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Were there any problems with your booking? 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
ON TOUR
Quality and Condition of Equipment 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Comfort and Practicality of Vehicle 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Food Quantity 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Overall pace of the tour 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Itinerary 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Level of Activity 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Standard of Tour Leading 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
HOW ACACIA COMPARES
OVERALL SATISFACTION
Value for Money 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Tour Price 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
How happy are you with the tour? 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
YOUR DETAILS
IF APPLICABLE
Quality of Tour Leader:
Professionalism 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Organisation 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
People Skills 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Enthusiasm 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Information Given 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
Quality of Driver:
Standard of Driving 1. Unacceptable2. Poor3. Below Average4. Average5. Good6. Very Good7. Excellent
What was your highlight and can you say why?